Q: What are the delivery costs and average delivery time?

All orders within the EU are carefully delivered by our shipping partner DPD. Choose between a delivery at your home or delivery in a DPD service point in your area. You can select this after checkout. From a minimum order amount onwards, we will cover the full shipping costs. Orders paced from outside the EU are delivered in cooperation with UPS. Please note that this may incur a customs fee from your local authority. | Country | DPD Home | DPD Point | Free from | Delivery time | | --- | --- | --- | --- | --- | | Belgium | €5,95 | €4,95 | €50 | 1 day | | Netherlands | €5,95 | €4,95 | €50 | 1 day | | Luxembourg | €5,95 | €4,95 | €50 | 1 day | | Germany | €5,95 | €4,95 | €50 | 1-2 days | | | | | | | | France | €9,95 | €6,95 | €100 | 2-3 days | | Austria | €9,95 | €6,95 | €100 | 2-3 days | | Czech Republic | €9,95 | €6,95 | €100 | 2-3 days | | | | | | | | Hungary | €10,95 | €6,95 | €100 | 2-3 days | | Poland | €10,95 | €6,95 | €100 | 2-3 days | | Slovenia | €10,95 | €6,95 | €100 | 2-3 days | | Slovakia | €10,95 | €6,95 | €100 | 2-3 days | | | | | | | | Denmark | €11,95 | € 7,95 | €100 | 2-3 days | | Estonia | €11,95 | € 7,95 | €100 | 3-5 days | | Latvia | €11,95 | € 7,95 | €100 | 3-5 days | | Lithuania | €11,95 | € 7,95 | €100 | 3-5 days | | Spain | €11,95 | € 7,95 | €100 | 3-4 days | | Portugal | €11,95 | € 7,95 | €100 | 3-4 days | | | | | | | | Sweden | € 13,95 | € 7,95 | €100 | 2-3 days | | Ireland | € 13,95 | € 7,95 | €100 |

Q: How can I return a product from Belgium or the Netherlands?

It's simple &amp; at our expense. Just follow the steps below: <ol> <li>Register your return via the following link: http://retour.stoked.shop</li> <li>Enter your zip code.</li> <li>Enter your track &amp; trace code or order number.</li> </ol> Track &amp; Trace: This is the DPD tracking number. It consists of 14 digits &amp; starts with 0534. Order Number: This is your order number in our Stoked online shop. It consists of a # and 5 digits. Fill it in as follows: #12345 <ol start="4"> <li>Choose a DPD delivery point and print the label.</li> <li>Wrap the package well and use enough tape to keep the box closed during transport.</li> <li>Stick the return label on your package and deliver it to a DPD delivery point of your choice. We take care of the rest.</li> </ol>

Question 1

What are the delivery costs and average delivery time?

Accepted Answer

All orders within the EU are carefully delivered by our shipping partner DPD. Choose between a delivery at your home or delivery in a DPD service point in your area. You can select this after checkout. From a minimum order amount onwards, we will cover the full shipping costs.

Orders paced from outside the EU are delivered in cooperation with UPS. Please note that this may incur a customs fee from your local authority.

| Country | DPD Home | DPD Point | Free from | Delivery time | | --- | --- | --- | --- | --- | | Belgium | €5,95 | €4,95 | €50 | 1 day | | Netherlands | €5,95 | €4,95 | €50 | 1 day | | Luxembourg | €5,95 | €4,95 | €50 | 1 day | | Germany | €5,95 | €4,95 | €50 | 1-2 days | | | | | | | | France | €9,95 | €6,95 | €100 | 2-3 days | | Austria | €9,95 | €6,95 | €100 | 2-3 days | | Czech Republic | €9,95 | €6,95 | €100 | 2-3 days | | | | | | | | Hungary | €10,95 | €6,95 | €100 | 2-3 days | | Poland | €10,95 | €6,95 | €100 | 2-3 days | | Slovenia | €10,95 | €6,95 | €100 | 2-3 days | | Slovakia | €10,95 | €6,95 | €100 | 2-3 days | | | | | | | | Denmark | €11,95 | € 7,95 | €100 | 2-3 days | | Estonia | €11,95 | € 7,95 | €100 | 3-5 days | | Latvia | €11,95 | € 7,95 | €100 | 3-5 days | | Lithuania | €11,95 | € 7,95 | €100 | 3-5 days | | Spain | €11,95 | € 7,95 | €100 | 3-4 days | | Portugal | €11,95 | € 7,95 | €100 | 3-4 days | | | | | | | | Sweden | € 13,95 | € 7,95 | €100 | 2-3 days | | Ireland | € 13,95 | € 7,95 | €100 |

Question 2

Why is there a 4.95 euro deduction on my return?

Accepted Answer

When you buy (and keep) goods for 50 euros as a customer, the shipping of 4.95 euros is free. If you return all or part of your order and do not buy any goods for at least 50 euros, 4,95 euros will automatically be deducted for shipping. We do this to ensure that we can keep shipping free for customers.

More info and conditions about shipping & returns can always be found in our helpdesk.

Question 3

How can I return a product from Belgium or the Netherlands?

Accepted Answer

It's simple & at our expense. Just follow the steps below:

Register your return via the following link: http://retour.stoked.shop
Enter your zip code.
Enter your track & trace code or order number.

Track & Trace: This is the DPD tracking number. It consists of 14 digits & starts with 0534.

Order Number: This is your order number in our Stoked online shop. It consists of a # and 5 digits. Fill it in as follows: #12345

Choose a DPD delivery point and print the label.
Wrap the package well and use enough tape to keep the box closed during transport.
Stick the return label on your package and deliver it to a DPD delivery point of your choice. We take care of the rest.

Question 4

My shoes feel too small or too tight, what do I do?

Accepted Answer

Before you make a hasty decision and return the shoes, we would like to give you some tips and tricks concerning the skate shoes we offer.

**When trying on new skate shoes, ** it is very common you experience them as too tight at first. Quality Skateboard shoes are made from a stiffer suede, which makes them extra sturdy for skateboarding. In the beginning they are a bit tight, but after wearing them in for a couple of hours, they will adjust to your foot, widen and fit perfectly.

Optimal fitting: Make sure the shoes fit well lengthwise, if necessary walk around with them at home on a clean surface to make sure the sole does not get damaged or dirty. There's a good chance the shoe will start adjusting to your foot within half an hour, so it will fit properly.

Need another size: Is the shoe too big or too small lengthwise? Then order the right size via our website and register a return for this pair. This way you do not have to wait for the processing of your return and can quickly enjoy your new shoes.

Question 5

How can I return a product from abroad?

Accepted Answer

If you ordered a product from another European country than Belgium or the Netherlands, please follow the instructions below:

Print the order confirmation email and include it with your returned goods. This contains your customer and order info, and enables us to identify and process your return swiftly.
Carefully wrap the Package, using enough tape. Stick the label on it, and send it our way.
Register the package at your local post office and send it to:

Stoked Boardshop Auguste Demaeghtlaan 74 1500 Halle Belgium

Question 6

How do I get my money back when I return my order?

Accepted Answer

When you return an order,** we refund the money for these goods**. It is that simple. This refund will always take place within *14 calendar days of processing* your return. The money is paid back via the payment method you used when ordering. You will receive a confirmation e-mail at the time of processing.

Important to know:

Exchange: If you would like a different size, color or item, you can simply re-order it through our website. This way, you do not have to wait for the processing of your return to enjoy the items you want.

Testing & fitting: Purchased goods must be returned in the same state as you received them. Always test shoes indoors, on a clean surface. Skate & snowboard hardware may be looked at and felt but not used.

Custom products: Products that we have prepared or assembled especially for you cannot be returned. E.g.: skateboard decks that have been gripped, skate sets that we've assembled into a complete skateboard.

Shipping costs: If the amount of the goods you wish to keep is less than the free shipping threshold of 50 euros, we automatically deduct € 4.95 shipping cost.

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