> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.stokedboardshop.be/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How do I get my money back when I return my order?

When you return an order,** we refund the money for these goods**. It is that simple. This refund will always take place within **14 calendar days of processing** your return. The money is paid back via the payment method you used when ordering. You will receive a confirmation e-mail at the time of processing.

**Important to know:**

**Exchange:**
If you would like a different size, color or item, you can simply re-order it through our website.
This way, you do not have to wait for the processing of your return to enjoy the items you want.

**Testing & fitting:**
Purchased goods must be returned in the same state as you received them.
Always test shoes indoors, on a clean surface.
Skate & snowboard hardware may be looked at and felt but not used.

**Custom products:**
Products that we have prepared or assembled especially for you cannot be returned.
E.g.: skateboard decks that have been gripped, skate sets that we've assembled into a complete skateboard.

**Shipping costs:**
If the amount of the goods you wish to keep is less than the free shipping threshold of 50 euros, we automatically deduct € 4.95 shipping cost.