Why is there a 4.95 euro deduction on my return?
When you buy (and keep) goods for 50 euros as a customer, the shipping of 4.95 euros is free. If you return all or part of your order and do not buy any goods for at least 50 euros, 4,95 euros will automatically be deducted for shipping. We do this to ensure that we can keep shipping free for customers. More info and conditions about shipping & returns can always be found in our helpdesk.Some readersHow can I return a product from Belgium or the Netherlands?
It's simple & at our expense. Just follow the steps below: Register your return via the following link: http://retour.stoked.shop Enter your zip code. Enter your track & trace code or order number. Track & Trace: This is the DPD tracking number. It consists of 14 digits & starts with 0534. Order Number: This is your order number in our Stoked online shop. It consists of a and 5 digits. Fill it in as follows: 12345 Choose a DPD delivery point and print the label. Wrap theSome readersMy shoes feel too small or too tight, what do I do?
Before you make a hasty decision and return the shoes, we would like to give you some tips and tricks concerning the skate shoes we offer. When trying on new skate shoes, it is very common you experience them as too tight at first. Quality Skateboard shoes are made from a stiffer suede, which makes them extra sturdy for skateboarding. In the beginning they are a bit tight, but after wearing them in for a couple of hours, they will adjust to your foot, widen and fit perfectly. Optimal fiSome readersHow can I return a product from abroad?
If you ordered a product from another European country than Belgium or the Netherlands, please follow the instructions below: Print the order confirmation email and include it with your returned goods. This contains your customer and order info, and enables us to identify and process your return swiftly. Carefully wrap the Package, using enough tape. Stick the label on it, and send it our way. Register the package at your local post office and send it to: Stoked Boardshop AugusFew readersHow do I get my money back when I return my order?
When you return an order, we refund the money for these goods. It is that simple. This refund will always take place within 14 calendar days of processing your return. The money is paid back via the payment method you used when ordering. You will receive a confirmation e-mail at the time of processing. Important to know: Exchange: If you would like a different size, color or item, you can simply re-order it through our website. This way, you do not have to wait for the processiFew readersThe right of renunciation
For all products purchased online in Belgium, there is an official cooling-off period of 14 calendar days. Following the Belgian law on market practices and consumer protection of April 6, 2010. We have extended this for all our customers. When your purchase goods at Stoked Boardshop, you have 100 days to return your items. This period starts on the day after receipt by you. During the cooling-off period we expect you to handle the goods and packaging with care. There is no right of renunciatioFew readers